Contact Us
This page explains how to contact the Casino Not On Gamstop editorial team, what we can help with, and where to go instead when your question is really for a casino, a regulator or a support charity. We are an independent information site, not a casino, so we can't open accounts, release withdrawals or settle disputes.
Use the contact route shown in this site's header or footer. We haven't published a phone number or a direct email address on this page, and you should be wary of anyone claiming to be us who offers one elsewhere.
What you can contact us about
- Corrections: a bonus term, payment detail or licence statement on a review that looks out of date or wrong.
- Questions about our guides: for example, how wagering requirements, game contribution or bonus cashout limits work.
- Feedback on a listing: if your own experience with one of the casinos we cover differs from what we describe.
- Method and independence: how we research and rank operators. Our About Us page sets this out.
What we can't help with
Some requests are outside our reach. Getting them to the right place will save you time.
| Your issue | Who can actually resolve it | |
|---|---|---|
| A delayed or refused withdrawal | The casino's own support team first, then its complaints procedure and any dispute body named in its terms | |
| Verification or source-of-funds requests | The casino's support team, which sets the documents it needs | |
| A bonus that did not credit | The casino's live chat or email, quoting the promotion terms | |
| Gambling causing you harm | GamCare, on the National Gambling Helpline (0808 8020 133), or your GP | |
| Changing a GAMSTOP registration | GAMSTOP directly |
We can't intervene in a dispute with an operator, and we can't guarantee any outcome. If you do contact a casino, keep screenshots, transaction records and the wording of the terms you agreed to.
Before you write to us: a quick checklist
- Note the page and the casino name you are asking about. Our reviews cover Betmica, Kikibet, Betninja and others in our rankings.
- Say what you saw and where, for example a bonus figure or wagering multiple, and what differs from it.
- Include the date you checked. Offers change often, and we date our findings.
- Attach a screenshot if you can. Don't send passwords, card numbers or identity documents.
What to expect from us
We read corrections and check them against the casino's current terms and licence information. If a fact was wrong, we update the page. We can't promise a personal reply to every message, and we don't give individual gambling advice. Our rankings are based on editorial research and aren't for sale, although the publisher may earn commission when readers use links to operators. Commission does not buy position.
Support if gambling is a concern
If you're worried about your gambling, help is available at any time. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. GAMSTOP is the free self-exclusion service for licensed sites in Great Britain. Casinos outside that scheme do not take part in it, so it won't restrict your access to them. Our Responsible Gambling page covers deposit and loss limits, self-exclusion and blocking software.
Where to go next
If you came here to compare operators, our main guide to non GamStop casinos for UK readers is the best starting point. Our Terms and Conditions explain how this site may be used. You must be 18 or over to gamble, and you should check that any operator is permitted to serve customers in your location before you register.